“Trivec’s professional support is exceptionally good”

Sandra Berntsson, one of the owners of Hotel & Restaurant Mezzo in Tandådalen, has been working with Trivec for many years and has never wanted to switch the pos system.

– In a family-owned hotel like ours, we are often involved in all aspects of the business, and therefore, we needed a system with good features that facilitate the workflow, as well as excellent support in case anything goes wrong. That’s what we have received from Trivec,” says Sandra.

A pos system with smart features facilitates the workflow

Hotel & Restaurant Mezzo in Tandådalen opens for the season in December. Together with her husband, Sandra runs the family-owned hotel Mezzo in Tandådalen. The hotel has 11 rooms and a cozy restaurant for lunch and dinner, as well as catering services. The hotel attracts individuals, group bookings, and conference guests who want to enjoy the Sälen mountains and the natural beauty of Dalsland.

Support and on call 24/7 decided the choice of Trivec

Sandra has been in the restaurant industry for almost 40 years and has worked with Trivec for just as long. She remembers that the installation went smoothly and that she has received help from Trivec whenever she needed it over the years. She appreciates Trivec’s constant innovation. Thanks to Trivec Buddy, Trivec’s QR solution, the order and payment process in the restaurant has become smooth.
– It´s thanks to a seamless restaurant flow, smart features, and Trivec’s professional support team that I would never switch pos providers,” she says.

Sandra shares that when Mezzo was transitioning from Dino (Trivec’s older pos version) to Trivec Domino (Trivec’s new pos version), Trivec and their support were always there for questions and assistance. “Trivec’s support is excellent and ready to do everything to make it work smoothly for us whenever needed,” concludes Sandra.